Frequently Asked Questions
This page contains answers to
common questions handled by our support staff, along with some
tips and tricks that we have found useful and presented here as
questions. This page will be extended in response to user
feedback. If the answer to your question is not yet included on
the page, you can contact Osprey Computing direct or email
suggestions for further answers to
info@ospreycomputing.com.au
NAVIGATOR
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What are the differences between Navigator Turn by Turn and
Navigator AuswayLite?
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When will New Versions and Data Updates be Available?
STREETS AHEAD
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Where can I find Maps for Streets Ahead?
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Will GPS units other than Magellan work with Streets Ahead?
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How can I use a Magellan Explorist GPS with Streets Ahead?
USER SUPPORT
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What support is available for users of Navigator, Streets
Ahead and myAccountant?
Navigator Turn By Turn is a GPS
based navigation system for both laptop PCs and Windows
Pocket PC devices. The product is sold on a State by State
basis. Navigator Turn By Turn is
available for all States. The NSW data includes the images
and indexes of Sydway for Greater Sydney
and the Central Coast. Victorian Data includes
Melway Greater Melbourne.
Navigator Turn by Turn gives you
full route computation and display - with voice and visual
turn indication to guide you to your destination when used
on a laptop or suitable PDA with GPS unit. Note
that Melway / Sydway images do not display on PDAs.
Navigator AuswayLite puts
Melway and Sydway directories onto
your computer as a reference and information tool for your
home or office. With a GPS unit your notebook computer
functions as an electronic Street Directory, updating your
position as you drive and displaying a pointer to your
destination. The data for Navigator AuswayLite
includes the images and indexes of Melway
for Greater Melbourne AND/ OR those of
Sydway for Greater Sydney and the Central
Coast.
In both packages you have full street and reference index,
search and display on maps.
We aim to produce a new version of Navigator
AuswayLite on approximately a yearly basis so
that we have the most recent Sydway and Melway maps
included.
As well as up-to-date data, new versions will normally
include additional features.
The acquisition of maps which cover the area which you want
and which have the details which you require is not always
easy. The effort involved in creation of these maps in the
first instance is such that the bodies who created them
quite rightly want some return on their investment.
The Downloads page of this
website contains a number of map layers which Osprey have
sourced and which you can download free of charge. There are
some limitations on the use you can make of some of these
maps. [see the licence details on the page and in the text
file included with the downloaded files.]
Osprey Computing developed Streets Ahead to suit Magellan
GPS units. Because other brands may use the same download
protocols they may be compatible. However Osprey Computing
makes no guarantee of this - nor do we offer support for
other units.
Use Osprey Computing's free UPT File Converter [available
from the Downloads page.] This converter accepts data from
the UPT files created by Explorist GPS units - The data will
then be visible within Streets Ahead's GPS Manager - ready
for display on screen or for use in creating a new map
layer.
Osprey Computing provides technical support free of charge
for 30 days from the initial purchase. After that time
Osprey Computing offers support via phone [during office
hours 9am - 5 pm Eastern Australian time] and via fax or
email.
Unless a prepaid support agreement is in place, a charge of
$ 45 Aus is made per incident.
Osprey Computing accepts MasterCard and Visa.
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Telephone 0417 525
712 or (03) 9853 0623
Note that Osprey Computing support for myAccountant does
not include accounting advice. It is restricted to
installation and actual use of the software.
