Frequently Asked Questions
This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. This page will be extended in response to user feedback. If the answer to your question is not yet included on the page, you can contact Osprey Computing direct or email suggestions for further answers to info@ospreycomputing.com.au
NAVIGATOR
STREETS AHEAD
- Where can I find Maps for Streets Ahead?
- Will GPS units other than Magellan work with Streets Ahead?
- How can I use a Magellan Explorist GPS with Streets Ahead?
USER SUPPORT
What are the differences between Navigator Turn by Turn and Navigator AuswayLite?
Navigator Turn By Turn is a GPS based navigation system for both laptop PCs and Windows Pocket PC devices. The product is sold on a State by State basis. Navigator Turn By Turn is available for all States. The NSW data includes the images and indexes of Sydway for Greater Sydney and the Central Coast. Victorian Data includes Melway Greater Melbourne.
Navigator Turn by Turn gives you full route computation and display - with voice and visual turn indication to guide you to your destination when used on a laptop or suitable PDA with GPS unit. Note that Melway / Sydway images do not display on PDAs.
Navigator AuswayLite puts Melway and Sydway directories onto your computer as a reference and information tool for your home or office. With a GPS unit your notebook computer functions as an electronic Street Directory, updating your position as you drive and displaying a pointer to your destination. The data for Navigator AuswayLite includes the images and indexes of Melway for Greater Melbourne AND/ OR those of Sydway for Greater Sydney and the Central Coast.
In both packages you have full street and reference index, search and display on maps.
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Where can I find Maps for Streets Ahead?
The Downloads page of this website contains a number of map layers which Osprey have sourced and which you can download free of charge. There are some limitations on the use you can make of some of these maps. [see the licence details on the page and in the text file included with the downloaded files.]
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Will GPS units other than Magellan work with Streets Ahead?
Osprey Computing developed Streets Ahead to suit Magellan GPS units. Because other brands may use the same download protocols they may be compatible. However Osprey Computing makes no guarantee of this - nor do we offer support for other units.
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How can I use a Magellan Explorist GPS with Streets Ahead?
Use Osprey Computing's free UPT File Converter [available from the Downloads page.] This converter accepts data from the UPT files created by Explorist GPS units - The data will then be visible within Streets Ahead's GPS Manager - ready for display on screen or for use in creating a new map layer.
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What support is available for users of Navigator, Streets Ahead and myAccountant?
Osprey Computing provides technical support free of charge for 30 days from the initial purchase. After that time Osprey Computing offers support via phone [during office hours 9am - 5 pm Eastern Australian time] and via fax or email.
Unless a prepaid support agreement is in place, a charge of $ 45 Aus is made per incident.
- Telephone 0417 525 712 or (03) 9853 0623
Note that Osprey Computing support for myAccountant does not include accounting advice. It is restricted to the installation and actual use of the software.
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